FAQ

We will respond patiently and meticulously to any suggestions and feedback from customers.

  • [Q:] 1. How soon can we get a reply after we send you an inquiry?
    [A:]

    We will reply to you within 12 hours after receiving the inquiry in working days.

  • [Q:] 2. Are you a direct manufacturer or a trading company?
    [A:]

    Direct manufacturers, and we also have our own sales department, we produce and sell ourselves.

  • [Q:] 3. What products can you provide?
    [A:]

    We mainly produce refrigeration accessories.

  • [Q:] 4. What application fields are your products mainly involved in?
    [A:]

    Most of our products have accessories for home appliances. We have a complete set here, mainly including air conditioning and refrigeration, plumbing hardware, hot and cold water supply, engineering machinery, air energy water heaters, etc.

  • [Q:] 5. Can you make customized products?
    [A:]

    Yes, we mainly make customized products. We develop and produce products based on drawings or samples provided by customers.

  • [Q:] 6. Are you producing standard parts?
    [A:]

    Yes, in addition to customized products, we also have some standard parts mainly used for cooling and plumbing. Mainly include air conditioning equipment parts, valves, plumbing accessories, etc.

  • [Q:] 7. What is the production capacity of your company?
    [A:]

    We have 3 single and double joint automatic production lines, 2 one-way valve automatic production lines, more than 30 sodium casting machines, and can produce more than 1,000 tons of precision castings and various castings per year.

  • [Q:] 8. How does your company guarantee product quality?
    [A:]

    First of all, we will have corresponding inspections after each process. For the final products, we will conduct 100% full inspections according to customer requirements and international standards; then, we have advanced and complete top inspection equipment in the industry. It is fully guaranteed to provide customers with high-precision final castings.

  • [Q:] 9. What is the payment method?
    [A:]

    When quoting, we will confirm the transaction method with you. When mass production, we usually pay 30% advance payment first, and then pay the balance after seeing the bill of lading. Most of our payment methods are banks, WeChat, and Alipay.

  • [Q:] 10. How to deliver goods to customers?
    [A:]

    Usually we ship goods by way of logistics. Of course, if the customer’s cargo is urgent, we can also transport it by air. Hangzhou Xiaoshan Airport and Shanghai International Airport are very close to us.

  • [Q:] 11. Where are your goods mainly exported to?
    [A:]

    Our products are mainly exported to dozens of countries including the United States, Germany, Japan, Spain, Italy, Britain, South Korea, Australia, Canada and so on.